Refund Policy

The preview is free and there is nothing to pay or refund if you decide not to go ahead.

If you cancel before we have started the build, we refund your advance in full.

Once build work has started, the advance covers the work already done and is not refundable. If you cancel part-way, we hand over what has been completed.

Payments for milestones you have approved are not refundable, because that work has been delivered.

Marketing and care plans can be cancelled at any time. Cancellation takes effect at the end of the month you have already paid for; we don't refund part-months.

Money spent on ad platforms, domains, hosting, paid plugins or stock assets is paid to those providers and cannot be refunded by us. Any unspent ad budget held by us is returned.

If we fail to deliver what we agreed, tell us. We will fix it first; if we can't, we will refund the part of the fee that relates to the work we did not deliver.

Send us a message from the contact page with your name and project. Approved refunds are sent to the original payment method within 7 to 10 working days.