Privacy Policy

Pakkawork is a small team based in India. For anything about your information, send us a message from the contact page at pakkawork.com/contact.

When you contact us: your name, email, phone or WhatsApp number if you give it, the service you are interested in, your message, and any photos you choose to upload.

When you become a client: the business details and materials you share with us for your project, such as your logo, photos, service lists, prices and account access you grant us, plus billing details needed to invoice you.

When you browse the site: basic technical data such as pages visited, browser and device type. We only use analytics where it is configured, and we do not run advertising trackers on this site.

To reply to you, prepare your free preview and quote, deliver and support the work you ask for, send invoices and keep basic business records.

To improve our website and services using aggregated, non-identifying statistics.

We do not use your information for unrelated marketing, and we do not sell or rent it to anyone.

Only with services we need to run the business: our hosting and database provider (to store contact messages), our email provider, analytics where enabled, and payment providers when you pay an invoice.

When you ask us to, we also work inside platforms you use, such as your domain registrar, hosting, Google Business Profile or ad accounts. Those platforms handle your data under their own policies.

We may disclose information if the law requires it.

Anything you give us for your project is used only for that project. We keep account access to the minimum needed and ask you to remove our access when the work is done.

With your permission we may show finished work (screenshots and a link) in our portfolio. Tell us if you would rather we didn't, and we won't.

Enquiries that don't turn into projects are kept for up to 12 months, then deleted. Client records are kept for as long as we work together and afterwards for as long as tax and accounting rules require.

We use reputable providers, encrypted connections and limited access. No system is perfectly secure, but we take reasonable care and will tell you promptly if something affects your information.

You can ask us to show, correct or delete the personal information we hold about you, or to stop contacting you, at any time. Depending on where you live (for example under India's Digital Personal Data Protection Act or the GDPR), you may have further rights, and we will honour them.

Send us a message from the contact page and we will respond within 30 days.

If we change how we handle information, we will update this page and the date at the top. Significant changes will be highlighted on the site.